Contact Us
If you have any questions about your order, products, shipping, returns, refunds, or any other issue, please feel free to contact us. We will do our best to respond as promptly as possible.
Store Information
Store Name: Xiniki
Email: info@xiniki.com
Phone: +1 227-249-5751
Business Address: 1101 Wright Blvd, Baytown Texas 77520, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM
Service Area
Xiniki currently accepts and ships orders within the United States only.
Our online store is focused on serving customers located in the United States. We offer bags, phone cases, shoes, and related fashion accessories through our website.
Please note that the business address listed on our website is used for business correspondence and customer support purposes only. It is not a return warehouse address.
Customer Support
To help us assist you more efficiently, please include the following information when contacting us:
- Your order number;
- The name used for the order;
- The email address used at checkout;
- A brief description of your issue;
- Photos, if applicable, especially for damaged, defective, or incorrect items.
Returns and After-Sales Support
If you would like to request a return, refund, or exchange, please contact us by email first.
Once we review your request, we will provide the appropriate instructions and, where applicable, the correct return address.
Please do not send returned items directly to our business address. The business address listed on this website is for correspondence and support purposes only and is not a return warehouse address. Returns must be sent only to the address provided in the approved return instructions.
Returns sent without prior authorization or sent to the wrong address may be delayed, refused, or remain ineligible for refund processing.
Response Time
We usually respond within 1–2 business days.
During weekends, holidays, or busy periods, response times may be slightly longer. We appreciate your patience and understanding.